We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
You may return products under the following conditions:
The product is damaged, defective, or incorrect upon delivery.
The item must be unopened, unused, and in its original packaging.
You must initiate the return request within 3 days of receiving your order.
To request a return, please contact us at
📧 Email: biogenesissco@gmail.com
Our team will guide you through the return process.
For safety and hygiene reasons, we do not accept returns on:
Opened or used supplements
Products purchased during special sales or promotions
Items returned without original packaging or invoice
If your return is approved, you will be eligible for a full or partial refund, depending on the situation:
Refunds will be made to your original payment method (bank account, card, or wallet).
Please allow 7–10 business days for the refund to reflect in your account after approval.
If you received a damaged product, you may opt for a replacement instead of a refund.
We only replace items if they are defective or damaged. If you need to exchange your item, contact us within 3 days of receiving your order.
If you have any questions regarding our return or refund policy, feel free to contact our support team:
📧 Email: biogenesissco@gmail.com
🌐 Website: www.biogenesiss.com